Features & Options

DiamondCounter is loaded with many features. From point-of-sale, inventory control, repair tracking, financial & sales reporting and much much more.


-Receipt Printing
-'get-more-online-reviews' feature
-Integrated Credit Card processing

Financial & Sales Reports

-Daily, weekly or monthly reporting
-Daily deposit reports
-Lay-away tracking and reporting
-Customer charge account overview
-Good seller reports
-Aging reports
-Inventory health and buying pattern reporting (Stock-Optimizer)
-New merchandize investment guiding
-GMROI reporting

Repair Tracking

-Job-bag envelope printing
-Imaging for repairs

Customer Tracking

-Phone numbers
-Birthdays and other occasions
-finger sizing
-Customer occasion alert
-Wish-list functionality
-Customer relationship management (CRM)

SMS Texting

-Your repair-is-done”
-Item detail texting
-Online review requests at point-of-sale

and much more...

-Gift Card integration
-Employee punch clock
-Gold-Buying interface with live gold pricing

We will setup your system so you can backup your database with the click of one button.
If you choose you can even do a off-site backup once a day to our backup server.


select what software edition you need and choose from a variety of hardware and other optional add-ons

Main Software License
Standard Edition
single computer license
installation of data server
12 months upgrades & support
setup of data backup
Network License
full Network Edition
upgrade to network license
connect up to 6 computers
share all information
more terminals can be added
Network License LITE
Network Edition LITE
upgrade to network LITE
connect just 1 more terminal to your main computer
more terminals can be added at a later point
additional Support
for one year
additional Support after the first initial year (included)
training, support, upgrades & offsiteback
always stay up-to-date!
Online Catalogue
create a online catalogue of your stock on your website
one-click operation to keep your inventory up-to-date
Texting Service
two way texting from your new account at www.frogswing.com
fully integrated into DiamondCounter, no reason for you to switch between software and website
create scheduled messages
bulk messaging /blasts for special events at your store
texting widget for your existing website
enables you to create a file which can be easily imported into your Shopify account
Label Printer
Zebra ZD421T Label Printer
Barcode Scanner
MS9540 wired Barcode Scanner
USB Camera, auto-focusing
Label Roll (~2000)
Barcode Scanner
wireless Barcode Scanner
Cash Drawer
Cash Drawer
Plain Receipt Printer
Cash Drawer

Who we are

InCom Technical Solutions Inc has been in business since 2002.

Our clients are running DiamondCounter from one to nearly 30 terminals at their location. DiamondCounter supports single independent stores as well as multi-store locations.


Andy has been in the website design business since 1999. He has built and currently maintains many jewelry store websites as well as jewellery-specific Internet marketing systems. Andy co-developed JewelBase with Incom in 2004 and as such, the team brought POS-based Internet inventory to stores very early. Andy is here to assist in any element of online marketing and specifically works with Incom on inventory marketing.

Thomas launched InCom in 2002 to specifically address the needs of jewellery stores. The software began, as all software does, in basic form but quickly grew organically to include thousands of jeweler system requests. Thomas has included many of these requests to make the software a comprehensive amalgamation of hundreds of jewelers’ technology “wish-lists”. Thomas works closely with his clients long-term – many clients from those early days still use the software today. The InCom mission is not to be like the “100-branch, huge provider” of jewelry POS tech, instead, Thomas built InCom to more reflect the service and business model of the local jeweler. We treat our clients like family, work with them directly and deliver what they need.

Head shot

Joe, is a former computer programmer with extensive background in computer and printer support/troubleshooting. Joe has years of experience in customer support with emphasis on building customer relationships. Joe is always patient and no question is too small for him to answer.

The largest data-sizes of some of our clients range up to 80,000 customers and 65,000 jewelry pieces. Do you fit somewhere in between this? Do you want to control your inventory better or track repairs? Do you need helpful sales numbers to better your business or even want to put your store online without having to worry about it? Do you want to do some proper customer tracking and know your clients? Do you want to make your life easier when you are counting your stock every year?

What We Do

DiamondCounter retail jewelry store management software consolidates all day-to-day functions of your store with all people interacting with your store. From complete point-of-sale and effective customer retention and marketing to detailed financial management reporting, the store will run in a secure, efficient and simple to use manner.

We believe that support is the most important part for you running a computer system and we take pride in making support our priority.

All programming and new development is done in house, so if you have certain requirements that are unique to your business and that you would like to see in your software portfolio we are able to make custom changes for you – talk to us and let us know what you have in mind.

Your data will be stored locally. Unlike online cloud based systems, we allow you to have your data at your store. You will never have to depend on a reliable internet connection, the data is always where it should be – with you!

Data backup is provided and set up at your location, so you have a backup file for every day.

Why You Need It

Our software essentially takes all day-to-day business data and stores it in order to perform inventory, customer and financial management and reporting. DiamondCounter quickly and efficiently performs many management tasks and gives you back all the time saved in order that you can do what you are trained to do – be a jeweler.

Everyone within your store, from salespeople and management to customers interact with your store management software. As such, this environment directly impacts the customer experience, salesperson efficiency and the management data used to run the store.


Ready to take the big step?

First of all, do you need us, have a question? Please simply click on the icon above and we would be happy to answer you!

We would be delighted giving you a one-on-one demonstration of our system allowing you to ask us all the questions you need to get answered!

Message or call us today to set up an appointment and we will spend some good time with you to assist you!

(phone 905-682-5392 or e-mail info@incom.ca)

Text Messaging: How People Want to Communicate With You.

Texting has become one of the most popular forms of communication in today’s hectic world.
Habing a reliable way to communicate between your employees and customers is essential

64% of consumers believe that businesses should use SMS messages to interact with customers more often than they currently do (source: Forbes)

And when you text people, research shows that SMS open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.

Make SMS texting part of your workflow today and better your business!

Text Messaging using www.frogswing.com is 100% integrated with our system, you will be able to view and send messaged right from DiamondCounter

Help & Support

Are you running DiamondCounter and have a question or need some help? By downloading our remote assistance tool we will be able to assist you remotely. Just click on the link! For all of our customers that are on a current support contract (or within the first year of purchase of the system) we are available for personal help and are able to connect to your computer over the internet and take over control of your system while you are watching!

You need to print and export as PDF? Select this link and download this PDF driver

Download CCleaner helps cleaning up your computer & speeds up your Windows system


MalWareBytes – helps to protect you from spam and malware.

You are using a ZEBRA ZD420 Label printer? You may just have changed the label roll and now the label alignment is incorrect, it prints too low or too high on the label and you are missing some lines. Click on this link and we will show you how to calibrate your printer.

Send e-mails easily by using MailChimp

Product Reviews

See what people are saying about us.


Hamilton, Ont

We installed DiamondCounter, through InCom Technical Solutions in 2007, this being our 3rd POS software installation since 1993. Our reasons for this change was primarily the ease of operation and the ability of staff to train new hires quickly and efficiently. We found that other systems were designed for large retailers with far too many features in them that were of no use to us. DiamondCounter is much better suited to us as a 3 location client. Through the 13 years we have had the program there have been many updates, as well as several more usable features installed. Whenever we have been faced with an issue InCom has been quick to respond and repair. They are receptive to suggestions of improvements, which helps us keep up to the needs and trends as we move forward. I highly recommend DiamondCounter as a POS for any small to medium sized organization.

Glen Watts


Ridgefield, CT

Each and every successful jeweler realizes how the support and service is so vital in our trade when it comes to all that we offer our clients.
Well, the InCom team fits into that same category and why we chose to partner up with InCom .

Addessi Jewelers has been a client of InCom and the DiamondCounter software program since 2006!
Thomas and the InCom team has got to be the best there is in terms of: Program tools, features, ease of use, integration, customer tools, inventory management, tag printing and MOST importantly support.

Thomas is always there when we need him and that is the most important reason we went with his services.

Wayne Addessi


Calgary, AB

First off, let me start by saying if you are looking for the perfect software that will make your business life super easy…it doesn’t exist. Software won’t do your thinking and often will frustrate you. The question then becomes, “how much?” and “what type of frustration?”

Before I found Thomas and DiamondCounter, which to be honest I stumbled upon at the JCK in Las Vegas, I had tried three other programs. Two were so bad and non-functional that I actually got my money back, but after years of effort. The third was an archaic architecture of a program with hostile responses to any problem. Literally, they would ask why I was bothering them about the software not working. Oh, I forgot I also had one program that was a fraud. The guy was a great marketer and then sent out blank discs (it was more than a decade ago) but ran away with the money.

Along comes Thomas with a very decent program. It takes care of many of the features that I need for a day to day business. Often if a feature is required and not yet on the program, Thomas will go out of his way to add the function. DiamondCounter is very reasonably priced and Thomas does offer great support.

As with any software, glitches occur: Microsoft does an update and crashes our printer drivers or a network card won’t communicate with the server. The important point is Thomas is there. Even when I have been mad at him and it wasn’t his fault he helped without a work or an “I told you so.” One such example was recently, our system was ransom hacked on a Saturday. He responded and by Tuesday, I was up and running with only one day of sales lost.

The system does virtually everything I would want, from texting to emailing to keeping pictures and backups. If I had any criticism of the program is that often Thomas communicates new functions like a programmer and should work to develop an online instruction manual. However, in his defense, he will take the time to show you new functions, without talking down to you. Thomas is also always looking for ideas to improve his program.

And above all, Thomas is a decent guy and not a prima donna. He is not looking to impress but to help with a functional system.

David Blitt


Port St. Lucie, FL

St Lucie Jewelry has been a client of InCom Technical Solutions and using their program, Diamond Counter, since 2009. Personally, I have been using the program during my time with St Lucie Jewelry since 2013.
There have been numerous features added to the program over the years, as Thomas and his team always strive to improve their software to make running a business as smooth as possible.
I love DiamondCounter because of the various features it has, easy to navigate settings and options, and it is relatively user friendly once you get the hang of where to find everything! Whenever I need assistance Thomas is quick and responsive, is always happy to help, and a great pleasure to work with! We recently opened a new location for the business on the other side of town, and got the DiamondCounter program for that store too! Thank you Thomas for all that you do!



Kamloops, BC

We (Fifth Avenue Jewellers) purchased DiamondCounter POS from InCom Technical Solutions in 2004. I can confidently say even today, 15 years later we feel that DiamondCounter covers everything we are after in a Point of Sale solution for a jewellery store.
The software is extremely user friendly which makes training new staff a breeze, and the yearly support for the software is fantastic. This year we built our ecommerce website through Shopify and were thrilled to find out that InCom had been keeping an eye on the retail world, being proactive by creating a solution that would allow our inventory to be transferred from DiamondCounter to Shopify with just a few simple steps.....
I think that speaks volumes about the continued quality of service that Thomas and his team continue to give, 15 years after our original purchase!

Richard Smith


Caledon, Ontario

(our online catalogue system jewelbase...)

Just wanted to report that jewelbase keeps delivering for us. In a year where we have only been open 20 days (with 15% capacity) and otherwise closed except for curbside pickup, I am so grateful we installed jewelbase on our website. I would say that it is 80% men who use it and make a purchase and they are more practical shoppers, they just want to see the image and the price and go. We have always catered to the self purchasing woman shopper because of our one of a kind approach to our inventory so jewelbase increases our profile with men and how wonderful is that!


Contact Us

    InCom Technical Solutions Inc
    PO BOX 1151
    Virgil, Ontario
    L0S 1T0, Canada

    Phone: (905) 682-5392
    E-mail: info[AT]incom.ca