InCom Technical Solutions Inc has been in business since 2002.
Our clients are running DiamondCounter from one to nearly 30 terminals at their location. DiamondCounter supports single independent stores as well as multi-store locations.
Features & Options
DiamondCounter is loaded with many features. From point-of-sale, inventory control, repair tracking, financial & sales reporting and much much more.
Pricing
select what software edition you need and choose from a variety of hardware and other optional add-ons
Main Software License
Standard Edition
$3500
Network License
full Network Edition
$1200
Network License LITE
Network Edition LITE
$500
additional Support
for one year
$800
Online Catalogue
Texting Service
Shopify
Label Printer
Barcode Scanner
Camera
Labels
Barcode Scanner
Cash Drawer
Plain Receipt Printer
Who we are
Andy has been in the website design business since 1999. He has built and currently maintains many jewelry store websites as well as jewellery-specific Internet marketing systems. Andy co-developed JewelBase with Incom in 2004 and as such, the team brought POS-based Internet inventory to stores very early. Andy is here to assist in any element of online marketing and specifically works with Incom on inventory marketing.
Thomas launched InCom in 2002 to specifically address the needs of jewellery stores. The software began, as all software does, in basic form but quickly grew organically to include thousands of jeweler system requests. Thomas has included many of these requests to make the software a comprehensive amalgamation of hundreds of jewelers’ technology “wish-lists”. Thomas works closely with his clients long-term – many clients from those early days still use the software today. The InCom mission is not to be like the “100-branch, huge provider” of jewelry POS tech, instead, Thomas built InCom to more reflect the service and business model of the local jeweler. We treat our clients like family, work with them directly and deliver what they need.
Joe, is a former computer programmer with extensive background in computer and printer support/troubleshooting. Joe has years of experience in customer support with emphasis on building customer relationships. Joe is always patient and no question is too small for him to answer.
The largest data-sizes of some of our clients range up to 80,000 customers and 65,000 jewelry pieces. Do you fit somewhere in between this? Do you want to control your inventory better or track repairs? Do you need helpful sales numbers to better your business or even want to put your store online without having to worry about it? Do you want to do some proper customer tracking and know your clients? Do you want to make your life easier when you are counting your stock every year?
What We Do
DiamondCounter retail jewelry store management software consolidates all day-to-day functions of your store with all people interacting with your store. From complete point-of-sale and effective customer retention and marketing to detailed financial management reporting, the store will run in a secure, efficient and simple to use manner.
We believe that support is the most important part for you running a computer system and we take pride in making support our priority.
All programming and new development is done in house, so if you have certain requirements that are unique to your business and that you would like to see in your software portfolio we are able to make custom changes for you – talk to us and let us know what you have in mind.
Your data will be stored locally. Unlike online cloud based systems, we allow you to have your data at your store. You will never have to depend on a reliable internet connection, the data is always where it should be – with you!
Data backup is provided and set up at your location, so you have a backup file for every day.
Why You Need It
Our software essentially takes all day-to-day business data and stores it in order to perform inventory, customer and financial management and reporting. DiamondCounter quickly and efficiently performs many management tasks and gives you back all the time saved in order that you can do what you are trained to do – be a jeweler.
Everyone within your store, from salespeople and management to customers interact with your store management software. As such, this environment directly impacts the customer experience, salesperson efficiency and the management data used to run the store.
Demonstration
Ready to take the big step?
First of all, do you need us, have a question? Please simply click on the icon above and we would be happy to answer you!
We would be delighted giving you a one-on-one demonstration of our system allowing you to ask us all the questions you need to get answered!
Message or call us today to set up an appointment and we will spend some good time with you to assist you!
(phone 905-682-5392 or e-mail info@incom.ca)
Text Messaging: How People Want to Communicate With You.
Texting has become one of the most popular forms of communication in today’s hectic world.
Habing a reliable way to communicate between your employees and customers is essential
64% of consumers believe that businesses should use SMS messages to interact with customers more often than they currently do (source: Forbes)
https://www.forbes.com/sites/stephanieburns/2019/09/06/9-clever-ways-to-use-text-messaging-in-your-business/#3ee2beb92951
And when you text people, research shows that SMS open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.
Make SMS texting part of your workflow today and better your business!
Text Messaging using www.frogswing.com is 100% integrated with our system, you will be able to view and send messaged right from DiamondCounter
Help & Support
Are you running DiamondCounter and have a question or need some help? By downloading our remote assistance tool we will be able to assist you remotely. Just click on the link! For all of our customers that are on a current support contract (or within the first year of purchase of the system) we are available for personal help and are able to connect to your computer over the internet and take over control of your system while you are watching!
You need to print and export as PDF? Select this link and download this PDF driver
Download CCleaner helps cleaning up your computer & speeds up your Windows system
MalWareBytes – helps to protect you from spam and malware.
You are using a ZEBRA ZD420 Label printer? You may just have changed the label roll and now the label alignment is incorrect, it prints too low or too high on the label and you are missing some lines. Click on this link and we will show you how to calibrate your printer.
Send e-mails easily by using MailChimp
Product Reviews
See what people are saying about us.
Contact Us
InCom Technical Solutions Inc
PO BOX 1151
Virgil, Ontario
L0S 1T0, Canada
Phone: (905) 682-5392
E-mail: info[AT]incom.ca